4 Tools for Customer Success Managers


Amity is the single platform for managing the entire SaaS customer lifecycle. With the ability to track customer engagement and proactively manage customer value, you succeed in all three-core stages: Get Customers, Keep Customers, and Grow Customers.


is the leading B2B eGifting platform for customer success managers. CoffeeSender makes is easy for customer success managers to engage with users by sending them a coffee! The coffee can be sent via email or directly within popular CRMs like Salesforce and Microsoft Dynamics CRM. The coffee is accompanied by a custom message and sent to the recipient for enjoyment. The coffee can be redeemed for $5 at Starbucks, Caribou Coffee, or Panera Bread. Use promo code “CSM” to send your first coffee free!


is the easiest way to effectively communicate with your customers via targeted emails, SMSs, push notifications (Mobile & Browser). Here’s a great Customer Onboarding guide from them too!



Nicereply is a customer satisfaction platform that helps you improve customer service and customer experience with their online customer satisfaction survey software, including CSAT, NPS & CES 2.0.



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